Back in Blighty & Cancellations
August 7, 2009 –
Yes I am back! I had a lovely break, thank you so much to everyone for the happy holiday wishes.
Now, a little about cancellations.. ..
Here is how I try to organise things. I take very few bookings these days. I usually know a week in advance what bookings I have and I plan my other life accordingly – yes I do have one ;) Now, I know that sometimes life and stuff gets in the way and plans cannot be fulfilled but I would ask you fellas to remember that I only see a very few special clients and therefore may have turned away several (lots of) bookings to make sure your special day was honoured. When I have a cancellation, this means that, as I dont take same day bookings, I will have lost out financially. Could you please, please ensure that you will be able to make your booking? I have been thinking of ways around this, one being the system I have on my tours in that I have a cancellation list. But I dont think that would work for normal bookings as gentlemen have usually made other arrangements when I tell them I am not available. So my other option is to have a deposit system, a lot of ladies do. I already do this for my lunches and my dinners and it works really well. Hmm I shall consider some more – what do you think?
Now then, I sound like a grumpy old mare just back from my hols dont I? Im not, I promise. I am rested, relaxed, tranquil, radiant and chilled. Ok, ok a little bit OTT on the ‘I had a laid back time’ front, but I did, more than – honestly!
One Response to “Back in Blighty & Cancellations”
Not a bad idea – would focus peoples’ minds for sure! But a couple of points:
a) if the client doesn’t show, make the deposit redeemable against a future appointment, rather than irrevocably lost (I remember that I had to cancel my first appointment with Rhia…..)
b) I wonder if there a risk of losing more business than is gained by deterring potential valid clients?
But why not give it a go?!
By A.Nonnie-Mouse on Aug 10, 2009